Cross-selling & upselling analysis: Boost your revenue right away!

Want to boost your revenue without constantly having to find new customers? Your existing customers are often more receptive to additional offers than you might think at first glance. Our cross-selling and upselling analysis uncovers exactly this hidden customer potential. We help you get more out of your existing customer base.

Uncover hidden revenue potential in your customer base

Our data scientists conduct a detailed analysis of your customer base and existing transaction data. This reveals the untapped sales potential within your customers or households. We not only identify potential additional sales but can also derive specific product recommendations. The goal is clear: to increase your revenue per customer and boost profitability.

In addition, we analyze and evaluate your customers using over 600 address-qualifying variables from our audience targeting system, AZ DIAS. This also includes transaction data from comparable product categories. This comprehensive product affinity analysis provides you with key insights to identify existing potential and leverage it even more effectively. Of course, this is done through GDPR-compliant data analysis.

Maximize customer value through targeted outreach

The individual customer assessment generated by the cross-selling and upselling analysis is transferred to your company database. This makes it permanently available for outreach campaigns and customer segmentation. As a result, the value generated from your customer base is significantly increased, and your customer value is maximized. You benefit from more efficient use of your data and stronger customer loyalty.

Here’s what our cross-selling and upselling analysis enables you to do:

With our analysis, you receive concrete recommendations and tools for your marketing:

  • Revenue- and product-oriented customer analysis to identify individuals with high cross-selling and upselling potential.

  • Identification of additional revenue potential within your existing customer base.

  • Development of scoring models to increase the response rate to your offers.

  • Optimizing customer outreach to target individual cross-selling and upselling opportunities.

  • Development of marketing personas for more targeted marketing strategies.

  • Application of scorecards to both active and inactive customers.

  • Ability to enrich your customer database with score values and relevant AZ DIAS attributes.

  • Optimization of your marketing and sales strategy for follow-up campaigns.

  • Strengthening customer loyalty through more relevant offers.

  • Increase business success through targeted upselling.

Start a conversation with us
 

Corinna Lehwalder

 

Sales Manager

Our product portfolio Analytical services

Kundenanalyse: Erfolgsfaktor zur Neukundengewinnung!

Customer analysis

We derive the decisive success factors for your new customer acquisition from your customers! Characteristics, affinities, value creation potential, market opportunities and more.

Durch Kundensegmentierung zur gezielten Zielgruppen-Ansprache.

Customer segmentation

Customer segmentation for a targeted customer approach. Relevance is what counts in good customer communication. Not every customer is the same.

Wir erstellen eine genaue Wertanalyse Deiner Bestandskunden.

Customer value analysis

We create a precise value analysis of your existing customers for you. This allows you to quickly recognise which customers are worth further and additional investment, either now or in the long term.

Die Warenkorbanalyse verrät, welche Produktkombinationen Kunden bevorzugen.

Shopping basket analysis

Our analysts take a close look at your existing transaction data and create detailed analyses of your customers' purchasing behaviour.

Churn Management: Abwanderer rechtzeitig erkennen.

Churn management

Our experts identify the typical characteristics or indicators that point to a possible cancellation or gradual migration of some of your customers at an early stage.

Mit der AZ Direct Inaktiven-Reaktivierung Kunden zurückgewinnen

Reactivation of inactives

Revitalise good relationships - reactivate valuable customers. As part of a special reactivation-related value analysis, our experts identify the reactivation potential in your former customers' portfolios.

Mit der Responseanalyse den Erfolg von Marketingkampagnen messen.

Response analysis

Analyse with us - based on your responder address lists from postal mailings or e-mail campaigns - the target groups gained and thus the success of your reach campaigns.

Customer-Journey-Analyse: Kanäle optimieren mit System

Customer journey analysis

We have learnt from consumer surveys that we have accompanied: Today's customers want to be addressed via multiple channels. So the right channel mix in your advertising approach is the decisive success factor for your measures.

Geodaten und Marktgebietsbewertung für optimale raum- und standortbezogene Vertriebsmaßnahmen

Market area evaluation

Evaluate and plan your market success based on its actual possibilities. Identify untapped potential with us and optimize your geomarketing with our location intelligence.

The springboard to more sales - cross-selling and upselling with existing customers