Work with us to develop a strategy for future-proofing your customer relations management using analyses and analytically calculated control factors based on a thorough existing customer management audit.
Take advantage of the proven BPO expertise that we have demonstrated in projects for many AZ Direct and arvato customers. We combine our analysis services, your databases and our own to draw well-founded hypotheses and conclusions with regard to the CRM factors that are critical to your success. These are then distributed to be applied in the relevant departments of your company and continually reviewed.
Whether for new customer acquisition, customer loyalty, the development and use of customer typologies and customer values, customer loss prevention or reactivation: our corresponding tailored solution models ensure effective planning, execution and monitoring of the derived measures, and guarantee that the knowledge we have gained is transferred to you.
This way, customer knowledge becomes the key factor in making business decisions. The strategic organisation of customer knowledge must be used in all areas of marketing. This will make your company a “learning” organisation.
BPO data mining means:
- We assume responsibility and allow you to transparently control your CRM KPIs – throughout the entire customer lifecycle.
- You set the task, and we will organise the solution and provide the necessary resources – to implement your overall concept or for specific sub-tasks.
Talk to us in person about your current CRM activities – and develop opportunities for analytically supported optimisation of your processes!